Removal of sewage-contaminated water, disposal of affected materials and drying for backups into a home.
Fastest: call (833) 490-5225. Or send this and we call you back.
Sewer backup cleanup in Bossier City removes water that has come back up a drain or a sewer line, treats it as contaminated, discards porous materials it has touched and dries the floor and walls to readings. It is handled as a separate job from supply-line or storm water. Calls are answered 24/7.
A sewer backup is not clean water, and it is handled differently from a burst line or a rain leak from the first minute. Water that has come up through a floor drain, a toilet or a shower has been in contact with waste, and it carries bacteria and debris that can make the air and the surfaces unsafe. The crew treats the whole affected area as contaminated until the work says otherwise.
The source is usually a drain or line that cannot carry what is put into it, a blockage in the main line, or a flood that pushes water back through the drains. Whatever the cause, the water is in the house, and the first question on the phone is where it has reached, because the affected area decides how much has to be removed.
Sewer backup cleanup is a removal job before it is a drying job. Porous materials that have been touched by the water are often thrown out, because they cannot be disinfected to a safe state, and the surfaces that remain are cleaned and dried to readings before the house is closed up.
Keep children and pets out of the affected area until the crew has finished. Wear gloves, eye protection and a mask if you must enter, and wash your hands afterward. Do not use the drains or the toilets in the affected area until a plumber has cleared the blockage. Do not switch on electrical equipment in a wet area, and do not mix cleaning products, because some combinations give off dangerous fumes.
The affected area is closed off to occupants and pets. The crew wears protective equipment and works in a way that limits contact with the contaminated water and its splashes.
The source is stopped if it can be stopped safely, and the contaminated water is extracted from the floors and from the drain area. The depth and the spread are recorded.
Each material touched by the water is classified. Porous items such as carpet, pad, unsealed wood, soaked insulation and paper goods are generally removed, and hard surfaces are cleaned and disinfected.
Hard surfaces are cleaned and disinfected, then dried to readings. The crew checks the subfloor, the wall bottoms and the cavity near the drain, because contamination can travel along the framing.
A written report lists the materials removed, the cleaning steps, the readings and the dry goal. The homeowner keeps it with the claim file and the plumber's report, if the drain was cleared.
Whether a sewer backup is covered depends on the policy wording and the insurer. This page does not say what any policy pays, and the crew does not decide coverage. The crew's written report and its photographs are what a claim file needs from the cleanup.
Policies often word water that comes back up a drain separately from water that enters through a roof or a burst line. Read the water and drain sections of the policy, and ask the insurer to explain them in writing.
The Louisiana Department of Insurance is the complaint route for claim questions. This page does not set out deadlines, statutes or limits, so ask the insurer for the reasons behind any decision in writing.
Porous materials that have been in contact with sewage cannot be fully disinfected, so they are removed. Carpet, pad, unsealed wood and soaked insulation are the usual examples, because they hold contamination inside them.
Hard materials such as sealed tile, sealed concrete and metal can often be cleaned, disinfected and dried in place. The crew explains which materials it believes can be kept and why, before any removal starts.
Keep a list of what is removed, with the date and an approximate value and age. Photograph each item before it is taken out, because the list and the photographs are what the claim file uses.
Not safely. Sewage contamination needs protective equipment and a cleaning process that the homeowner is unlikely to have. Keep people and pets out of the affected area and let the crew do the removal and cleaning.
If you have to enter, wear gloves, eye protection and a mask, and keep your hands away from your face. Wash your hands and any exposed skin afterward, and do not eat or drink in the affected area.
Do not use the drain or the toilet in the affected area until the plumber has cleared the blockage. Using them can push more water into the house.
The area affected, the number of porous materials that must be removed, the depth of the water, the access to the drain and the number of cleaning and drying visits all change the cost. No figure is published here, and the price is explained and approved before work begins.
A backup confined to a small bathroom is usually smaller work than one that has reached several rooms and the carpet throughout a floor. The removal list is the largest single factor.
The plumber's work to clear the blockage is priced separately from the cleanup. Ask both contractors for their estimates in writing, so you can see which part of the total each one covers.
The room is ready when the cleaning is finished, the readings in the floor and the wall bottoms have reached the dry goal, and the crew has confirmed the affected materials were removed. Closing the room earlier can trap contamination and moisture inside the finishes.
The crew's final report states the readings and the cleaning steps, and it is the document a repair contractor will want to see before finishing the room.
Permits may be needed for structural or plumbing repairs. The Bossier Parish and City of Bossier City permit offices answer repair-permit questions for their own jurisdictions. Confirm the requirements before the room is closed.
Water that rises through a floor drain or a toilet in the lowest room usually covers the floor and the bottom of the walls in that space. The crew removes porous materials in that area and cleans and dries the rest.
A blockage in a drain line or the main can back water into several rooms at once, and the affected area often reaches the rooms beyond the first. The crew maps the spread before it decides what to remove.
Where flood water has pushed back through the drains, the water is both sewage and storm or river water. The crew treats it at the highest level of contamination and records each step.
A backup can also come with a storm, when water pushes back through the drains. The crew asks whether the water came up through a drain during the rain, because that changes the classification.
A sewer backup in this city is a separate job from river water, storm water or a supply-line leak. It is handled as contaminated from the first minute, and the removal list is written before any work begins.
For insurance, the Red River does not take part in the National Flood Insurance Program, according to the state's 2020 watershed notes, so the flood maps show no designated flood zone along it. That is a fact about maps and insurance. Whether a sewer backup is covered is set by the policy and the insurer, not by the map.
If it's an emergency, call now. For non-urgent sewer backup cleanup, send the form and we'll call you back.
Not sure if you're covered? Check your ZIP code.
Extraction, hidden-cavity drying and moisture logs for homes damaged by a burst or split supply line.
Water removal, moisture mapping and structural drying for homes and shops flooded by high Red River water.
Extraction and drying of the floor, cabinet base and subfloor after a washing machine or dishwasher leaks.
The drying log, readings, photographs and inventory that an insurer will ask for after water damage.
Yes. Water that has come back up a drain has been in contact with waste and can carry bacteria and debris. The crew treats it as contaminated and uses protective equipment and cleaning steps. Keep people and pets out of the affected area until the work is finished.
Stop using the drains and toilets, keep people and pets out of the water, and turn off the power to the affected area only if you can reach it safely. Call (833) 490-5225 and say where the water is. Calls are answered 24/7 and a crew is sent as soon as one is free.
Porous materials that have been in contact with sewage are usually removed, which often includes carpet, pad and soaked insulation. Hard surfaces are cleaned and disinfected where they can be. Each removal is explained and photographed before it happens.
A plumber clears the blockage on a separate visit. The cleanup crew removes the water and cleans the house. This page does not name a Louisiana licence for plumbing work, so ask the plumber in writing which licence or registration applies.
The policy and the insurer decide that, and this page cannot say what any policy pays. Read the water and drain sections of the policy and ask the insurer to explain them in writing. The crew's report and photographs go into the claim file.
The Bossier Parish and City of Bossier City permit offices answer repair-permit questions for their own jurisdictions. Fees and permit types have not been checked for this page, so confirm them with the office before the room is closed.